Terms & Conditions

When you use our online booking system (the “Booking System”) to make a booking with us, Scream Slices LTD, you will provide us with certain information that is shared with us and Zonal Retail Data System Limited, a company incorporated in Scotland (registered number SC069596) and having its registered office at 1 Tanfield, Edinburgh, EH3 5DA (“Zonal”).

Information Scream Slices LTD and Zonal collects about you from the Booking System:

  • First name

  • Last name

  • Email address

  • Mobile phone number

  • Marketing opt in (where applicable)

  • Any comments you may add to the Booking System in any free text area about dietary requirements, access requirements, allergens, special requests etc

Scream Slices LTD and Zonal use your information as follows:

  • Your contact details are saved against your booking and may be used if Scream Slices LTD needs to contact you about your booking.

  • Scream Slices LTD may use any comments you add to the booking in connection with your visit.

Other information captured by Scream Slices LTD and Zonal from the Booking System include:

  • Location of booking

  • Time/date of booking

  • Value of deposit (if applicable) and how the deposit was paid (bank card/gift card/voucher/loyalty points etc.). Zonal does not store bank or card details and payments are processed separately by another third party.

If you choose to use the Booking System to make a booking as a guest then Scream Slices LTD and Zonal will only capture and retain your email address, mobile number, first name and last name. Which will be stored with the booking record and deleted in accordance with the retention policy.

Zonal and Scream Slices LTD will use booking information for fulfilling the booking.

Retention of your Data

Generally, your information will not be deleted by Zonal unless you contact Scream Slices LTD to request deletion.

Booking information is stored for 13 months by Zonal then archived.

All bookings are made subject to Scream Slices LTD terms and conditions of booking.

Conditions of booking

All bookings must have a Credit Card attached for the Credit Card Guarantee (CCG) in order to be valid. If card details are not present the booking will be removed.

Bookings cancelled more the 24 hours prior to booking time will not be charged.

Bookings cancelled less than 24 hours before the booking time will be charged at a rate of £10 per guest.